Frequently Asked Questions

How do I book a session?

Appointments can be scheduled through the Start Your Reset booking page or by reaching out via text, Facebook, Instagram, or WhatsApp.

Do you offer mobile massage?

Yes. Max Serene Massage is a mobile massage service, meaning I bring the massage table, linens, and relaxing ambiance directly to you.

Are longer massage sessions available?

Yes. The website displays the 60-minute rate for simplicity, but longer sessions such as 75-minute and 90-minute massages are available. You can view and select those options directly on the Start Your Reset booking page when scheduling your appointment.

What areas do you service?

Mobile services are available throughout Suffolk County. Travel fees are based on distance from Riverhead.

Is a deposit required?

Yes. A $30 deposit is required to secure your appointment once it has been approved. The deposit will be applied toward the total cost of your service.

Deposits do not apply to Max Reset pop-up sessions.

What forms of payment do you accept?

Payment can be made by Cash, Venmo, or Zelle.

What should I prepare for a mobile massage?

Please ensure there is a clean, quiet space large enough for a massage table. I provide the table, linens, and calming ambiance.

Do you offer chair massage for events?

Yes. Chair massage is available for corporate events, wellness events, spa parties, and special events.

What are Max Reset Pop-Up sessions?

Max Reset is a recovery-focused massage experience offered on select dates at Maximus Health + Fitness. These sessions feature shorter treatments designed to help relieve muscle tension, improve mobility, and support workout recovery.

Services and pricing for Max Reset are exclusive to those pop-up events.

What if I need to cancel?

Please provide at least 2 hours notice to cancel or reschedule. Late cancellations or missed appointments may result in the loss of your deposit.

What happens after my massage?

You may feel relaxed or slightly sore for 24–48 hours. Drinking water and gentle stretching can help your body recover. I may also send a quick follow-up text to check in after your session.

Do you offer gift certificates?

Yes. Digital gift certificates are available and make a great gift for birthdays, holidays, or anyone in need of relaxation.

Is gratuity included?

Gratuity is not included in the service price but is always appreciated.

Are there any situations where service may be refused?

Massage therapy is a professional service focused on health and wellness. Any inappropriate behavior will result in the session ending immediately and service being refused.

Do I need to complete forms before my session?

Yes. New clients must complete the Client Intake and General Liability Release forms before their first appointment to ensure services are safe and personalized.

Can minors receive massage services?

Clients under 18 must have a Minor Consent Form completed by a parent or legal guardian before receiving services.